1. How Long Will It Take For My Parcel To Arive?
Standard Shipping Times:
Please allow 24 hours for your order to be processed.
2. How much are the shipping costs?
Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter how many items you purchase you will pay the same low price
Other Countries- Once you have selected the items you like by placing them into your shopping cart, select your country and enter your zip/post code. Press calculate shipping for the actual cost.
3. How much do I have to spend to get free shipping?
When placing your order if it exceeds our minimum amount for your country then you can get free shipping.
4. Are my details safe when ordering online?
Yes our website is 100% safe to use! We are secured by COMODO SSL. Our website is hosted on a secure server and is PCI compliant. We are also fully verified by PayPal. All orders online are treated with 100% confidentiality. No credit card information is stored, and is not accessible to anyone apart from our accounts department.
Please note that we do a full security check when ordering to make sure that your order is genuine and authorized by yourself.
5. Can you send me a catalogue?
We do not have a catalogue due to items arriving so frequently. We update our site at least every two weeks with new products. We always keep up to date with the Latest Fashion.
For this reason you should check our website regularly for the most upto date fashion.
6. Do you supply samples?
Unfortunately we are unable to supply samples.
7. What are the measurements of your products?
Our general guidelines for measurements are below:
Please be sure to look at the product description when purchasing your product.
8. What are your opening times?
We are open Monday Ð²Ð‚â€œ Friday 9:00am Ð²Ð‚â€œ 5:30pm (GMT)
Our retail shop is open on Sundays between 8:30am Ð²Ð‚â€œ 4:00pm(GMT).
You can order online 24 hours 7 days a week. The sooner you place your order, the sooner it will be processed.
9. Why can I not get through to anyone on the phone?
If you get through to our answering message it is most likely that we are closed. You can leave your FULL name and FULL telephone number and we will get back to you. Alternatively you can email us your enquiry to firstname.lastname@example.org.
10. How do I place my order?
Ordering online is simple. All you need to do is select the items which you like and add them to your shopping cart. Once you have done this click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems dont hesitate to call us and we will be able to guide you to place the order over the phone.
11. What payments do you accept?
We accept all major credit cards:
We also accept PayPal, Bank Transfers & Checks.
(you will have to send us your order
by e-mail, we can then send you our bank details. Once your payment has cleared we will
send your order out ASAP).
12. How are your prices so competitive?
Because we are one of the largest importers and exporters in African Fashion, we are able to offer you the cheapest possible prices. We believe in giving our customers the best value for money possible. We also make sure that our products are of the Highest Quality. This is why we have been here for over 40 years and have a very reputable name.
13. Can I get any further discounts?
All of our prices are already discounted. If you are buying in bulk for an occasion, please fill out our Uniform enquiry and we will send you an email to help you with this. All customers can sign up to our newsletter. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. If you are a Trader and are buying to sell you can register as a wholesale user.
14. If I am not happy with my purchase can I return them to you?
If you are not 100% satisfied with your purchase, you can send it back to us for a Full refund, Exchange or Store Credit. Goods must be returned within 14 days of purchase in the same condition as they were received. Unless an initial mistake was made on our part, the customer will be liable for the cost of returning the product.
15. How do I place a wholesale order?
In order to be able to purchase with wholesale prices, you will need to assign yourself a Username and Password (your username will be your email address). You can do this by filling out the registration form. Click on 'Create wholesale Account' near the top of the page. Once you have completed this process, you will immediately have access to our wholesale department by logging in. Aswell as having a wholesale account with us, you would also have to adhere to our wholesale order quantity. For any wholesale order you will have to purchace a minimum of 10 items and it has to come up to Ð’Ðˆ300 or more. Once you have this quantity click on proceed to checkout, this will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems let us know.
16. Can I buy Uniforms?
Yes! We can provide large quantities of any single color in any design displayed on our website. Please fill in our Uniforms/Aso-ebi form to give us an idea of what you require. We will then email or contact you with more information and prices.